Accessibility

DDA Access Statement – York Naburn Lock Caravan Park

Introduction

We strive to ensure that all visitors can enjoy the accommodation and facilities within our park. If you require any assistance in planning or during your stay, we will be delighted to assist. Here you can read about facilities and services currently offered in conjunction with our caravan park plan.

Pre-Arrival

  • The park accommodates touring caravans, campervans, motorhomes and tents.
  • Only guests and visitors over 18 years of age are permitted on the site.
  • Copies of this access statement are available to download or obtain by e-mail or post by request.
  • You can contact York Naburn Lock Caravan Park by telephone, email, social media or our enquiry form.
  • Pitches are allocated at the time of booking. Our staff are happy to advise on the location and suitability of pitches for your requirements.

    • Arrival & Car Parking Facilities

  • Reception parking is to the front and side of the reception building.
  • Once registered at reception, guests have to access the park via a barrier which is operated by key code.
  • Accessible parking bays are available in close proximity to Reception and the Facilities building.
  • All bays are 4 metres wide and allow for rear access to vehicles.
  • All signs are large with clear text.

    • Main Entrance & Reception

  • Access to Reception from the car park is via a level ramp at the side of the building, suitable for wheelchairs.
  • Access into the Reception and Shop is over a 220mm (8.75ins) step and door sill. The entrance door is 785mm (31ins) wide.
  • The Reception and Shop is spacious inside. The counter height is 965mm (38ins).
  • Please ask staff for assistance with your requirements.

    • Public Areas – General (External)

  • Tarmac roads service the entrance and reception areas of the park, while level, gravelled roadways link touring pitches.
  • The park is situated on a gentle downward slope from the reception and facilities buildings down to meadow level.
  • Access to our facilities building is up a railed, balcony from the main drive. This is wide enough for wheelchairs.
  • Fresh water taps, foul water drains, bins and chemical toilet emptying points are located around the park.

    • Public Areas – WC, Showers, Pot wash, Laundry.

  • These brand new amenities are located in a central area of the park. They are well signed and lit throughout the night.
  • A full accessibility WC/Shower suite may be accessed by radar key. Door width is 86cm (34 ins) with ramp access.
  • Separate Male and Female WC’s (6 of each) are accessed by key code provided when checking-in. Cubicle size is 84cm (33ins) x 70cm(27.6ins).
  • 14 shower units are located off a vestibule accommodating pot wash (3 sinks) and coin operated laundry machines (4 units).
    External door width is 80cm (31.5ins) with ramp access. An internal door leading to showers is 75cm (29.5ins).

    Touring Facilities

  • There is a choice of grass, gravel hardstanding and fully serviced touring pitches.
  • Each pitch has 16 Amp metered electric hook-up.
  • Fresh water taps and grey waste drains are located in stations around the park.
  • Roadway lights illuminate the park after dark.
  • Parking beside your caravan is permitted.
  • Please ask if you require assistance with pitching on arrival.
  • Chemical toilet disposal points are located in the centre of the park. You can park in that area.
  • Dustbin areas and recycling points (with parking) are available at stations around the park.
  • Fire points on the park are no further than 100 metres away from any pitch.
  • Please ask about the suitability of pitches at the time of booking. We cannot guarantee to accommodate special requirements after pitches have been allocated.

    • Additional Information

  • Mobile telephone coverage is satisfactory for most providers in this area.
  • There is a local bus service 42 to York (Piccadilly) from the park entrance. Buses are equipped with access and a dedicated wheelchair passenger bay.
  • The Designer Outlet P+R (2 miles) is operated by wheelchair accessible buses. The car park provides 50 spaces for larger vehicles, e.g. campervans. Please see the
    Designer Outlet Access Statement.

  • Accessible taxis are available, see below.

    • Address:

    York Naburn Lock Caravan Park
    Naburn
    York YO19 4RU

    Telephone: 01904 728697
    Email: mail@yorknaburnlock.com
    Website: https://www.yorknaburnlock.com
    Hours of operation: Reception 9am-5pm
    Emergency Services: Dial 999

    Other Emergency Contacts:

  • The York Hospital, Accident and Emergency, Walk-in Centre 01904 631313     Wigginton Road, York YO31 8HE
  • Local public transport numbers:
    –Arriva Yorkshire Bus Services
    –Train Information 0845 484950.
  • Local taxi numbers:
    –Streamline Taxis 01904 656565 (can provide accessible taxis).
    –Telecars Taxis 01904 424646
    –Six Five Nine Taxis 01904 659659

      • We try to be as accurate as possible in this statement and are always willing to provide information on any aspect of your stay.
      If this statement does not answer your particular question, please get in touch. We will answer your question and update this statement for future use.
      Your feedback is welcome to help us continuously improve.
      Please contact our administrative office by phone 01904 424222, or email here.

      Naburn Caravan Park Ltd
      T/a York Naburn Lock Caravan Park, Registered in England No. 11803124 at 121 Stockton Lane, York, YO31 1JA
      28 April 2025

      ©2025 Naburn Caravan Park Ltd t/a York Naburn Lock Caravan Park, Adults Only Caravan Park in York