York Naburn Lock COVID19 Guest Advice

Download or Print our Guest Check-in Advice here.

COVID-19 Information for guests staying at Naburn Lock Caravan Park.

Guests should not travel to the park if they or anyone in their party has COVID-19 symptoms.

1. Park Facilities Open:

  • All the park’s facilities, including Reception and the Campsite Shop are fully open.
  • Tourist information and fishing permits are available in the Campsite shop.
  • We request you wear a facemask wherever you meet staff or other guests inside park facilities.

      2. Contactless Check-In:

      Quick and convenient, ‘contactless’ check-in protects staff and guests. Please arrange to pay balances in advance of arrival.

    • On-line: Log-in and pay the balance using the username and password you registered with.
    • Telephone bookings: Log-in here or call 01904 728697.
      • 3. Arrivals Procedure:

      • Arrive at the park entrance as usual. Arrival time is 1pm. Remain in your vehicle and wait until a member of staff comes to greet you.
      • If no-one appears, call our duty phone number (on the office door). You will be given the barrier code and shown to your pitch in a socially distanced manner.
      • If you have requested a specific pitch, please understand it is not always possible to allocate your preferred pitch, though we will do our best.
        • 4. What we are doing to prevent the spread of infection:

        • Contactless check-in.
        • An enhanced and more frequent cleaning regime. Measures to reduce person to person contact as much as possible.
        • Hand Sanitiser points at the toilet block and reception.
          • 5. Day Visitors

          • Park guests can invite up to 2 persons as day visitors to your pitch.
          • Visitors must check in at Reception and park in the designated visitor parking area.
            • 6. On Departure

            • Please depart the park no later than 11.30am.
            • Inform us (electronically or by phone) if you experience any symptoms when you return home, so that we may take any necessary steps required of us in relation to government track and trace policy.
              • 7 Public Transport:

              • Aviva Service 42 to York or Selby is operating normally. The timetable can be found on the toilet block wall or by following this link.
              • Taxis are operating normally, some numbers are provided on your confirmation e-mail.
                • Thank you for your support. We sincerely look forward to welcoming you to York Naburn Lock Caravan Park. We will do everything to make your stay comfortable and enjoyable. Best wishes
                  from the Wilson Family & All the Team.

                  Version 4.0 Status 18 July 2021.