Accessibility

DDA Access Statement For York Naburn Lock Caravan Park

Introduction

We strive to ensure that every visitor can enjoy the accommodation, facilities and surroundings within the park. Our aim is to help in anyway we can, and if you require any assistance during your stay or whilst planning your visit, we will be delighted to assist. Here you can read about facilities and services currently offered in conjunction with our caravan park plan.

Pre-Arrival

  • The park accommodates touring caravans, motorhomes and tents.
  • Copies of this access statement are available to download and via e-mail or post by request.
  • You can contact York Naburn Lock Caravan Park by telephone, email, social media or our enquiry form.
  • Pitches are allocated at the time of booking. Our staff are happy to advise on the location and suitability of pitches for your requirements.
  • Arrival & Car Parking Facilities

  • Reception parking is to the front and side of the reception building.
  • Once registered at reception, guests have to access the park via a barrier which is operated by key code.
  • Accessible parking bays are available in close proximity to Reception and the Facilities building.
  • All bays are 4 metres wide and allow for rear access to vehicles.
  • All signs are large with clear text.
  • Main Entrance & Reception

  • Access to Reception from the car park is via a level ramp at the side of the building, suitable for wheelchairs.
  • Access into the Reception and Shop is over a 220mm (8.75ins) step and door cill. The entrance door is 785mm (31ins) wide.
  • The Reception and Shop is spacious inside. The counter height is 965mm (38ins).
  • Do, please ask for assistance with your requirements.
  • Public Areas – General (External)

  • Tarmac roads service the entrance and reception areas of the park, with rolled road planings covering the remaining roads.
  • The park is situated on a gentle downward slope from the reception and facilities buildings to the terraces of the family fields.
  • There is a an upward slope in the roadway to the adult only fields and a gentle downward slope to the pitches farthest from the facilities building.
  • From the family pitches, access to the facilities building is up a wide concrete slope. The facilities pathway is wide enough for wheelchairs.
  • From the adult only pitches, a cinder path provides access to the facilities building and reception.
  • Public Areas – WC, Showers & Wash-room

  • The amenities are located in a central area of the park.
  • A dedicated disabled toilet is provided, with ground level entry, shower with seat, toilet, mirrors and basin accompanied by
    grab rails. It is well signed and lit. Accessed is by key code available from reception at check-in.
  • Parking is possible opposite facilities entrance.
  • 3 deep stainless steel sinks are available for food preparation and washing up, 89cm (35ins), under cover at the end of the facilities building.
  • Coin operated washers, dryer and iron are available in the laundry room. There is a 215mm (8.5ins) step up into the laundry room. The door is 785mm (31ins) wide.
  • Touring Facilities

  • There is a choice of grass or gravel hardstanding touring pitches.
  • Each pitch has electric hook-up.
  • Fresh water taps and grey waste drains are located in stations around the park.
  • Roadway lights illuminate the park.
  • Parking beside your caravan is permitted.
  • Please ask if you require assistance with pitching on arrival.
  • Chemical toilet disposal points are located in the centre of the park. You can park in that area.
  • Dustbin areas and recycling points (with parking) are available at stations around the park.
  • Fire points on the park are no further than 100 metres away from any pitch.
  • Please ask about the suitability of pitches at the time of booking. We cannot guarantee to accommodate special requirements after pitches have been allocated.
  • Additional Information

  • Mobile telephone coverage is satisfactory for most providers in this area.
  • There is a local bus service 42 to York (Piccadilly) from the park entrance. Buses are equipped with access and a dedicated wheelchair passenger bay.
  • The Designer Outlet P+R (2 miles) is operated by wheelchair accessible buses. The car park provides 50 spaces for larger vehicles, e.g. campervans. Please see the
    Designer Outlet Access Statement.

  • Accessible taxis are available, see below.
  • Address:

    York Naburn Lock Caravan Park
    Naburn
    York YO19 4RU

    Telephone: 01904 728697
    Email: mail@yorknaburncaravanpark.com
    Website: www.yorknaburncaravanpark.com
    Hours of operation: Reception 9am-5pm
    Emergency Services: Dial 999

    Other Emergency Contacts:

  • The York Hospital, Accident and Emergency, Walk-in Centre 01904 631313     Wigginton Road, York YO31 8HE
  • Local public transport numbers:
    Arriva Yorkshire Bus Services
    Train Information 0845 484950.
  • Local taxi numbers:
    Streamline Taxis 01904 656565 (can provide accessible taxis).
    Telecars Taxis 01904 424646
    Six Five Nine Taxis 01904 659659
    • Although we have tried to be as accurate as possible and include as much detail as we can in this statement, we are always willing to give information on any aspect of the park.
      If this statement does not answer your particular question, please let us know and we will endeavour to answer your question and amend this statement for future use.
      We welcome your feedback to help us continuously improve.
      If you have any comments, please contact our administrative office by phone 01904 424222, or
      email.

      Naburn Caravan Park Ltd
      T/a York Naburn Lock Caravan Park, Registered in England No. 11803124 at 121 Stockton Lane, York, YO31 9JA
      30 July 2019